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Is a reservation required?
We recommend making a reservation in advance. However, if you do not, we will gladly offer you a table as soon as one becomes available. We also suggest booking ahead if you have any allergies or wish to order special dishes.
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How to make reservations if you are allergic to certain food?Please inform the restaurant reservation when you make a reservation in advance, and we will be happy to suggest alternative ingredients.
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Is there a cancellation fee?
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<Cancellation Policy>
Please note that cancellation fees apply as follows if you cancel or change the reservation.
1. Cancellation two days before the reservation date: 50% of the course fee
2. Cancellation the day before: 70% of the course fee
3. Cancellation on the reservation date: 100% of the course fee
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What is the dress code?Our dress code is "casual elegance”.
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Is it possible to make reservations together with children, is a children's menu available?We have children`s menus available. For details, please inquire to Restaurant Reservations.
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Is there a separate charge for parking?For details, please check this page.
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Are the restaurants and restrooms equipped with accessible facilities for the physically challenged?All restaurants, The Bar and The Lobby Lounge are wheelchair accessible. Wheelchair-accessible restrooms are located on the second basement floor and the lobby floor.
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Are there non-smoking areas in the restaurants?All restaurants, including private rooms, are non-smoking.
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Is it possible to reserve a room for a private event?For more details, please check Private dining page.
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Is the hotel pet friendly?Pets are not allowed in our hotel (except guide dogs).
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Are cancellation fees applicable?Cancellation policies apply to each restaurant and bar. Please contact the Restaurant Reservations for details.
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Are The Ritz-Carlton, Osaka/Tokyo Member's Club benefits applicablePlease note that Frequent Diner Program cards, meal and gift certificates, and other member discounts are not valid at The Ritz-Carlton, Osaka and Tokyo.